All of our products are 100% Satisfaction Guaranteed. Returned items are subject to a 20% restocking fee. Return postage is payable by the customer.
Purchasing Route Shipping Insurance covers all loss, damage and theft of your package once it leaves our facility (even Customs delays!). Please contact Route directly with any claims. If you decline to add Route Shipping Insurance then your package is not covered for any loss, damage or theft once it leaves our facility.